Brunswick House offers guest accommodation and self-catering apartments in Ventnor on the Isle of Wight. This document applies to the processing by Brunswick House of personal data collected by us using our website and the freetobook online booking system in relation to the provision of accommodation.
Your Personal Data
Brunswick House, using freetobook as their booking engine, collect and store the information that you give, on that site when you make a booking. You are asked for your name, address, telephone number and email along with payment information and “the names of any guests travelling with you”. This may also include your IP address. This information is stored in the freetobook system for processing your booking. Brunswick House may be contact you in relation to your booking.
Your data is also stored on the freetobook system after you have stayed (it is a legal requirement to hold information for up to one year) but will be kept no longer than necessary in order to comply with these legal obligations and for Brunswick House to welcome your repeat business.
Data processed directly by third parties
When you provide payment information, this is processed directly by secure PCI Level 1 compliant payment gateway providers.
In accordance with General Data Protection Regulation (GDPR), Brunswick House observes reasonable procedures to prevent unauthorised access and misuse of personal information. We use appropriate business systems and procedures to protect and safeguard any personal information given to us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorised personnel are permitted to access personal information.
Control of your Personal Data
You have the right to access data that is stored at Brunswick House, on its freetobook system (information is only held on the freetobook system). You need to email or write to the us request an overview of your personal data.
You can also contact the us either directly or via freetobook if you believe that the personal information we have for you is incorrect, if you believe we are no longer entitled to use your personal data or if you have any other questions about how your personal information is used or about the Privacy Statement. You need to email or write to the to us
You may also be asked to send feedback after your stay in order for Brunswick House to improve their service. Your email address will be used for this purpose. If you complete a review it may be posted on the property website, facebook page, twitter or google plus. However, no identifying details will ever be attached to a review posting.
Processing the Above Information
To Process your information as described above, we rely on the following legal bases:
Performance of a contract. The storage of your information may be necessary to perform the contract that you have with Brunswick House.
Legitimate Interests. We may use your information for our legitimate interests, such as for administrative, fraud detection and legal purposes.
A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. These cookies are used only to help you make a smooth booking and contain information like the date searched and language of booking. There is a difference between session cookies and persistent cookies. Session cookies will only exist until you close your browser. Persistent cookies have a longer lifespan and are not automatically deleted once you close your browser. Freetobook uses persistent cookies in Google Analytics to analyse visitor traffic and behaviour.